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We feel it's important that you know your rights when it comes to servicing your BMW. It is our policy to adhere 100% to all laws. If you have any questions about your rights, don't hesitate to ask.

You are entitled by law to:

  • A written estimate for repairs which will cost more than one hundred dollars, unless waived or absent face-to-face contact (see item #4).
  • Return or inspection of all replaced parts, if requested at time of repair authorization.
  • Authorize orally or in writing any repairs which exceed the estimated total presales tax cost by more than 10%.
  • Authorize any repairs orally or in writing if your vehicle is left with the repair facility without face-to-face contact between you and the repair facility personnel.
  • If you have authorized a repair in accordance with the above information, you are required to pay for the costs of the repair prior to taking the vehicle from the premises.